MCS Rental Software announces the launch of its SmartSearch feature, an AI-driven tool designed to revolutionise how MCS users interact with its Knowledge Base, a resource for MCS customers that offers insights and documentation to help users understand and utilise MCS systems more effectively.
Fast and accurate search results
SmartSearch allows users to search for information using natural language, providing fast and accurate results. The tool is designed to be highly intuitive, making it easier than ever for users to find the product information they need.
A key feature of MCS SmartSearch is its reliance on a dedicated and secure information source. The tool exclusively draws its answers from content within the MCS Knowledge Base, ensuring that information is accurate.
Enhancing customer experience
Adam Busby, Customer Operations Director at MCS Rental Software, explains,
“With SmartSearch, we’re giving our customers the power to find precise answers quickly. Customers receive a clear summary that addresses their question, along with a list of the most relevant Knowledge Base articles, ranked by relevance. This intuitive AI-driven tool simplifies access to information, saving valuable time and helping users get the most out of MCS products.”
SmartSearch demonstrates MCS Rental Software’s ongoing commitment to enhancing the customer experience by leveraging advanced AI technology.
About MCS Rental Software
MCS, a supplier of rental management software and a leader in the rental industry, has been providing solutions to rental companies across various business sectors for over 40 years. MCS benefits from many years of experience and has hundreds of satisfied customers worldwide.
Today, MCS products and services remain at the forefront of technological advancements, continually growing and evolving in response to a demanding and ever-changing market. The software company’s financial strength, strategic business partnerships, and track record of installations underline its ability to deliver proven technology with tangible business benefits.
