Genie Expands Service Solutions for Fleets of all Sizes in Europe, the Middle East, Africa and India

Genie announces the expansion of Genie® Service Solutions (GSS), a comprehensive service agreement plan, for Genie equipment owners of all fleet sizes throughout the EMEAI region (Europe, Middle East, Africa and India).

GSS allows equipment owners to feel confident in the quality of their service and maintenance, while optimising the timing and cost of servicing their equipment and increasing fleet uptime.

With various types of service agreements to choose from, fleet owners can select the GSS plan that best meets their needs for specific Genie equipment in their fleet.

Riwal France has undertaken a GSS maintenance contract for four 43 m / 141 ft Genie ZXTM-135/70 articulating boom lifts and a 40 m / 131 ft Genie S-125 telescopic boom lift. The large rental company has 11 branches throughout France and a fleet of 2,200 aerial work platforms, telehandlers, and boom trucks. Riwal selected the GSS Preventative Maintenance Plan, which covers maintenance of the engine, swing chassis mechanical and hydraulics maintenance, tires, drive train, function controls, and platform, boom and jib, and includes two annual visits.

“Genie’s technical expertise has multiple benefits, including machine maintenance, recalibration, analyzing recorded alerts, sending reports to our company, and quoting for any repairs,” said Stéphane Colas, Technical Director of Riwal France. “The program helps the rental company meet specific business objectives and frees our own technicians up to handle other daily tasks. Genie equipment is already known for its strong residual value, and because the machines are being serviced and maintained properly, it contributes to an even stronger resale value.”

In addition to the Preventative Maintenance Plan selected by Riwal, there are two other options: the Annual Health Check Plan with full functional tests, as well as speed and calibration checks, and the Reactive Maintenance Plan, which additionally covers all repairs to the machine resulting from component failure.

GAM Rentals, a large rental company with more than 75 branches in Spain, selected the Annual Health Check Plan for 30 of its mid-sized hybrid and high-rise diesel boom lifts that are located across the peninsula. Joan Dalmau, Corporate Technical Director, comments: “Genie Service Solutions gives us the confidence that the hybrid and high-rise units in our fleet are 100% up to date from a legal, regulatory and functional standpoint, through regular inspections carried out by the manufacturer.”

Two other rental companies that have also recently committed to GSS plans are Plataformas Ber S.L. (MAXBER), and Rent Wheeler S.L. (Alpesur), both in Spain.

Plataformas Ber S.L. (MAXBER), a mid-sized rental company with six locations in Spain, also selected the Annual Health Check Plan for high-rise boom lifts in its fleet. Bernardo Raúl Gómez, General Manager, says: “At Maxber we carry out periodic preventative maintenance on our equipment, but we decided to invest in Genie Service Solutions in order to offer our customers the assurances that only inspections from the manufacturer can provide. In addition to providing peace of mind for our customers, we believe the inspections also will reduce the chance of breakdowns.”

Likewise, Toni Garcia, General Manager of Rent Wheeler S.L. (Alpesur), adds: “We consider that we reduce risks for our customers and improve the image of our company when we are directly supported by the manufacturer.”

But GSS isn’t just for rental companies. End users who own as few as one or two units also can benefit from a Genie Service Solutions plan.

“These companies often own smaller MEWPs, such as our GS™-1932 scissor lifts or GR™-12 Runabouts, which are frequently used for routine maintenance in the manufacturing business or operational tasks in retail. Many times, these Genie owners don’t have in-house MEWP maintenance expertise. Using manufacturer-certified technicians to perform inspections relieves them of the burden, increases safety, and improves uptime,” says Matt Brint, Genie Service Director for the EMEAI (Europe, Middle East, Africa and India) region.

Brint adds: “Genie’s commitment to delivering quality for our customers extends well beyond delivery of the machine. By offering different service programs, for any number of machines, we are able to customise the support our customers receive based on their business needs.”

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